Refund policy

Before requesting a return, we’d like you to know: almost every Studio Espyé piece is handcrafted in India by skilled artisans. This means each item is unique—slight variations in finish, texture, or stone are part of what makes it yours. Natural stones and pearls will never be identical, and we see this as beauty, not a flaw. Every piece goes through careful quality checks before it leaves our studio.

Returns are accepted subject to the following conditions:

  • The request is raised within 24 hours of delivery.
  • A 25% restocking fee applies to all approved returns.
  • The approved returns reach us within 7 working days.
  • The product is unused, unworn, unaltered, and returned in its original packaging.

Refunds are processed within 15 working days after inspection and approval, to the original mode of payment. Transaction fees, shipping charges, and applicable taxes are non-refundable.

Minor variations in colour, texture, or finish due to lighting, screen resolution, or the handcrafted nature of the product may occur and are inherent to its design.

Custom or personalised pieces are not eligible for returns or exchanges.

Sale items are not eligible for exchange at the discounted price, even if a sale is ongoing at the time of your request.

4 STEPS TO MAKING A RETURN

  1. Email us at hello@studioespye.com within 3 days of receiving your order to let us know what went wrong.
  2. Send us clear photographs of the item. Our QC team will review and approve eligible returns.
  3. Once approved, we’ll arrange for the item to be collected from you.
  4. After we receive the item and it passes QC, we’ll ship your replacement.

We are not responsible for lost or damaged packages, or returns that were sent without prior approval.

REFUNDS

Refunds are only issued if your order is lost in transit.

Refund timeline:

  • Once we receive and inspect the returned item, your refund will be processed within 10 business days.
  • Refunds are issued to the original payment method. Please note your bank/credit provider may take additional time to reflect the amount.

NO REFUNDS OR EXCHANGES WILL BE ACCEPTED FOR:

  • Incorrect or outdated delivery addresses.
  • PO Box addresses.
  • Packages refused by recipient.
  • Items returned used, worn, or damaged.
  • Minor colour/design variations due to handmade nature or natural materials.
  • Items that are not faulty or damaged.
  • Custom or personalised pieces.

CANCELLATIONS
Once an order is placed, it cannot be cancelled. Each Studio Espyé piece is handcrafted and production begins as soon as we receive your order.

Please place orders mindfully.